Operational excellence (OE) drives long-term competitiveness by ensuring efficiency, cost control, and sustainability. As the industry evolves, maintaining high-performance operations is critical to enhancing profitability, strengthening supply chain resilience, and meeting stakeholder expectations. By optimising processes, leveraging technology, and enhancing workforce capabilities, we strengthen both financial performance and business resilience. In 2019, we established the OE Roadmap in providing a structured framework for continuous improvement, workforce development, and process optimisation. This roadmap is built on the following pillars, which drive our transformation efforts, ensure alignment across business functions, and equip the organisation to navigate future challenges. WHY IS IT IMPORTANT? WHAT IS OUR APPROACH? Strengthening Best Practices Driving Process Improvement and Value Creation Enhancing Employee Competency Promoting a BehaviourBased Quality Culture OUR FOUR KEY STRATEGIES Innovation & Technology Operational Excellence In 2024, our OE initiatives focused on enhancing best practices, driving continuous improvement, upskilling employees, and recognising excellence in performance. 1. Standardising Best Practices and Driving OE To strengthen consistency and performance across our operations, we implemented structured standardisation frameworks and continuous monitoring. Programmes Impact Model Plantation Concept Identified 83 initiatives across seven model sites. These model sites serve as benchmarks for best practices in quality, productivity and efficiency. Internal Certification Programme (ICP) Certified 26 sites in 2024, reinforcing compliance with lean management approach to ensure operational consistency. WHAT VALUE WAS CREATED IN 2024? 155 Sec 05 DRIVING VALUE THROUGH BUSINESS GROWTH (SUSTAINABILITY REVIEW)
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