Business Review: Logistics & Support Division BUSINESS ENVIRONMENT In 2024, Felda Travel operated in an environment of evolving customer demand. Corporate travel remained strong, while Umrah and Hajj demand was stagnant. Rising airfares and fuel costs drove up ticket prices, while competition in the Umrah sector intensified. We responded by strengthening partnerships and enhancing service offerings to remain competitive. With hotel occupancy gaining momentum, targeted strategies were implemented to optimise room utilisation. To improve guest experience and support occupancy growth we completed the renovation of Hang Tuah Hall at Hotel Seri Costa, Melaka. Recent industry challenges has also presented innovation opportunities, to offer a travel portal for prospective corporate clients, customised solutions, and stronger service delivery. We reinforced our market position by maintaining adaptability and ensuring business resilience. OUTLOOK AND PROSPECTS The global travel industry is set for continued growth, driven by corporate and leisure travel recovery, evolving consumer preferences, and increasing demand for Umrah and Hajj services. However, economic uncertainties, fluctuating costs, and increasing expectations will continue to shape the landscape. Felda Travel is well-positioned to leverage these trends by enhancing its service offerings. We plan to expand our Hajj and Umrah services, offering premium packages, personalised experiences, and pre-Hajj engagement sessions. In corporate travel, we will develop tailored packages that balance service quality, efficiency, and responsiveness. Strategic airline collaborations are expected to help create more value for clients, while meeting package offerings will optimise occupancy during low-demand periods. We strengthen our competitive position and drive long-term growth by staying ahead of evolving market trends. In terms of people, we aim to gain a competitive advantage through its trusted reputation and association with FGV, which consistently attract bright talent. 2024 HIGHLIGHTS Managed 307 Hajj pilgrims for the 1445H/2024 season. Introduced travel portal for potential corporate clients Recognised as the Most Outstanding Supplier by the Malaysian Communications and Multimedia Commission (MCMC). With over 40 years of experience, FGV’s Travel segment, Felda Travel Sdn Bhd (Felda Travel), is a recognised name in Malaysia’s travel industry, offering comprehensive travel solutions. Accredited by the International Air Transport Association (IATA) and the Malaysian Association of Travel and Tour Agents (MATTA), we specialise in corporate travel management, supporting businesses and government agencies in optimising costs and improving travel efficiency. Felda Travel continues to strengthen its market position while adapting to evolving travel trends. Felda Travel offers professional and reliable travel management services tailored to corporate requirements. TRAVEL WHO ARE WE AND WHAT WE DO 110 FGV Holdings Berhad | Annual Integrated Report 2024
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