23 SUSTAINABILITY REPORT 2018/2019 01 S E C T I O N SUSTAINABILITY AT FGV GRI 102-40, GRI 102-42, GRI 102-43, GRI 102-44 STAKEHOLDER ENGAGEMENT FGV remains committed to strengthening ties with our diverse stakeholders. We believe in engaging and collaborating with them to address common issues. The following table lists the stakeholder groups that we engage with. It outlines our approach to stakeholder engagement, including the means or platforms through which we engage them, the frequency of engagement and key topics and concerns that have been raised. It also shows how our organisation has responded to those key topics and concerns through our reporting. Stakeholder groups engaged Description (why are they important) Means of engagement Frequency of engagement Topics and concerns raised by stakeholder groups FGV’s response to topics and concerns Employees and Workers Local and migrant workers are the backbone of both administration and plantation sector. • Trainings and briefings • Formal and official documentation • Plantation Joint-Committee discussions • Internal memos • Socialisation Programme for pre-employment • Ongoing • Monthly • Quarterly • Yearly • Whenever necessary • Relevant wages and their calculation • Continuity and suitability of welfare • Fair treatment by the Management of both local and migrant groups of workers • Clauses in employment contracts pertaining to early termination of contract, passport handling and freedom of movement • Frequent briefings for workers • Provided migrant workers with employment contract in their national language • Provided official channel of communication to workers • Formed committee for workers to voice out their concerns • Strengthened our recruitment processes and communicated clearly with agents and government bodies such as recruitment agencies, labour offices, embassies and government agencies of all countries involved • Reviewed and established welfare and wages standards realigned with industry and legal requirements as well as with certification bodies • Ensured transparent grievance process FELDA Settlers Comprise the majority of FELDA smallholders who supply FFB to FGV. • Management meetings with Felda scheme managers • Roundtable on Sustainable Palm Oil • Monthly • Twice a year • Oil extraction rates • FFB prices • Delivery and purchasing of FFB • MSPO & RSPO certification and cost • FGV mill managers addressed their concerns and provided consultation
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