24 FGV HOLDINGS BERHAD SUSTAINABILITY AT FGV Stakeholder Groups Engaged Description (Why are they important) Means of Engagement Frequency of Engagement Topics and concerns raised by stakeholder groups FGV’s response to topics and concerns Investors Our shareholders provide the financial capital to operate and grow our business. • Quarterly and annual reports • Briefings • Roadshows • Website and social media updates • Quarterly and annually • Quarterly or whenever necessary • Annually • Whenever necessary • Operational • Financial performance • Non-core and non-performing assets disposal • LLA land • Implemented a range of initiatives to improve operational efficiency such as targeted replanting, smart fertiliser application and addressing labour issues • Identified areas of leakages and achieved substantial savings • Reviewed potential disposal of non-core assets • In discussion with JV partners on the commercial terms of existing agreements, and the potential for divestments, to turn around and maximise investment returns • FGV contributed to the improvement of the value on the LLA land via consistent replanting resulting in improvement in the age profile Customers and JV Partners Our customers and JV partners create demand for our products and services. • Roadshows • Surveys • Engagement meetings • Workshops • Quarterly • Whenever necessary • Improvement efforts pertinent to WSJ issues • Deforestation/peat issues • Traceability initiatives • Awareness on policies implementation • Customer-Supplier requirements for FGV • Disseminated information on progress periodically • Investigated and explained actions taken on specific areas reported by customers • Updated the phases FGV is taking in establishing the traceability initiative for FGV’s Plantation sector • Policies socialisation • Identified FGV’s capability in fulfilling customers’ requirements Government The government facilitates the running of our business by providing infrastructure and other means of support. • Meetings • Interviews • Newly gazetted guidelines and procedures • Forums • Formal announcements Whenever necessary • Employees competent in environmental quality • Environment Institute of Malaysia (EiMAS) examination statistics • Compliance with policies, procedures and processes implemented by relevant governmental bodies • Provided more training to employees • Provided more guidance to candidates for EiMAS exam • Ensured all relevant documents were completed for compliance • Periodical audits to ensure compliance with national and international regulations and legislation
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