47 SUSTAINABILITY REPORT 2018/2019 03 S E C T I O N RESPECTING HUMAN RIGHTS AND UPHOLDING GOOD SOCIAL PRACTICES GRI 102-10 Employee Engagement Human Resource Communications & Employee Engagement A highly engaged workforce will increase productivity and ensure employee satisfaction, thus contributing to the sustainable growth of FGV in the long term. In 2019, our Group Human Capital (GHC) rolled out several initiatives to gather employees’ feedback and increase employee engagement. Initiatives included knowledge-sharing sessions among our employees, creating awareness on the importance of financial literacy and conducting surveys to obtain employees’ feedback. GHC’s employee engagement programme from May to October 2019: Introducing GHC Suggestion Box Suggestion boxes have been placed in common areas in Wisma FGV to allow employees to provide feedback or express their complaints, grievances or opinions about FGV or Wisma FGV. Focus Group Discussions Nine discussions were held with 128 employees, who took part in the Group’s culture survey, to better understand FGV’s culture and identify ways to improve it. Knowledge-Sharing Sessions Monthly sessions were organised in all our Group companies and Corporate Centre Divisions, with the aim of inculcating a high-performance culture by creating a platform for FGV employees who are passionate about their work to share their knowledge. Opening of Wisma FGV Taska FGV launched a day-care centre on 23 August 2019 to enable employees with young children to leave them at the Taska and come to work with ease of mind, knowing that their children are safe and in the same building. The centre can accommodate up to 61 children and is supported by 11 teachers and two administrative employees. Financial Wellness Day The Financial Wellness 101 programme, which featured three talks on financial planning, was held on 4 October 2019 to increase financial literacy among our employees. GHC Customer Satisfaction Survey GHC conducted a customer satisfaction survey from 14 to 18 October 2019 to gather feedback from employees on human resource services by GHC. Culture Several programmes were held throughout 2019 to improve and embed FGV’s work culture and core values in employees. The programmes were: Bring a Plant to Work Day FGV employees brought a plant each to work at Wisma FGV on 18 March 2019 to make their office a greener workplace with cleaner air. Culture Survey An online survey was conducted from 29 April to 12 May to gather employees’ feedback on our current work culture. Of the 5,394 employees who had email access, close to 45% took part in the survey. FGV Care Box Launched in August 2019, this programme, organised by FGV’s Culture & Well-Being Unit, encourages employees to donate new or used items to the needy. The first donation was to Wisma FGV Taska when employees were asked to contribute pre-loved or new toys and books. The Culture & Well-Being Unit hopes to hold more such programmes to create a sense of partnership among employees. PRIDE Workshops A series of two-hour workshops centred on our core values of P.R.I.D.E was attended by 371 participants ranging from managers to vice presidents. The workshops, held from 10 to 18 September, increased their understanding of the importance of culture in organisational transformation and explained how FGV’s core values are embedded in our Human Resource (HR) developmental and assessment framework. Participants were expected to support all of HR’s initiatives and share their knowledge with their subordinates.
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